1. Introduction & Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Paylign Technologies Limited ("Paylign", "we", "us", or "our"), governing your access to and use of the Paylign mobile application, websites, API endpoints, multi-currency wallets, virtual accounts, and cryptocurrency exchange services (collectively, the "Services").
By downloading our application, creating an account, or interacting with any part of our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy and applicable regulatory compliance guidelines. If you do not agree to these Terms, you must immediately cease accessing and using the Services.
2. Eligibility & Identity Verification (KYC/AML)
To register for and maintain an active Paylign account, you must:
- Be at least 18 years of age (or the legal age of majority in your jurisdiction of residence).
- Have the legal capacity and authority to enter into a binding financial agreement.
- Not be a resident or citizen of any sanctioned territory or jurisdiction where our services are restricted by local law.
- Successfully complete our Customer Due Diligence (CDD), Know Your Customer (KYC), and Anti-Money Laundering (AML) identity verification tiers.
You agree to provide true, accurate, current, and complete information, including your full legal name, email address, phone number, Bank Verification Number (BVN) / National Identification Number (NIN), residential address, and government-issued photo identification. You consent to Paylign utilizing authorized third-party identity verification partners to validate your submitted credentials against official government databases and screening lists.
3. Multi-Currency Digital Wallets
Paylign provides multi-currency digital wallets allowing users to hold, receive, convert, and transfer balances in supported fiat currencies (such as NGN, USD, EUR, GBP, and ZAR). Paylign does not issue foreign virtual bank accounts (such as foreign IBAN, ACH routing, or UK Sort Code bank account numbers).
Funds held in multi-currency digital wallets are maintained in partnership with licensed banking, trust, and payment infrastructure partners in respective operating jurisdictions. Paylign is a financial technology software provider.
4. Cryptocurrency & Digital Asset Services
Paylign facilitates the on-ramp, and off-ramp of supported cryptographic digital assets, including Tether (USDT), USD Coin (USDC), Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and Celo Dollar (cUSD).
Exchange rates for crypto-to-fiat and fiat-to-crypto swaps fluctuate dynamically based on real-time market liquidity. When initiating an exchange or off-ramp payout, the quoted conversion rate is locked for the duration displayed in the countdown timer. If a blockchain deposit confirms after the lock window expires, Paylign reserves the right to execute the transaction at the prevailing market rate at the exact block confirmation timestamp.
5. Fees, Rates & Transparency
Paylign maintains a transparent fee structure. Account creation and wallet maintenance are free. When you execute currency conversions, cross-border payouts, or bank withdrawals:
- All applicable platform fees, network blockchain gas surcharges, and exact exchange rates will be displayed on the confirmation screen before you authorize the transaction.
- Transactions once authorized and settled to external financial institutions or blockchain networks cannot be cancelled, reversed, or refunded.
7. Prohibited & Restricted Activities
You strictly agree NOT to use Paylign Services for:
- Any illegal, fraudulent, deceptive, or money laundering scheme.
- Financing terrorism, unauthorized arms trading, or illicit narcotics.
- Interacting with sanctioned entities listed on OFAC, UN, EU, or UK HM Treasury lists.
- Operating unlicensed financial schemes, pyramid schemes, or unauthorized darknet marketplaces.
- Attempting to bypass Paylign’s security, reverse-engineer the mobile application, or probe API vulnerabilities.
- Creating multiple duplicate accounts to circumvent KYC limits or account suspension penalties.
8. Security, Suspension & Termination
You are solely responsible for maintaining the confidentiality of your Paylign login credentials, PIN, and biometric access settings. If you suspect unauthorized access to your account, you must notify Paylign immediately at support@paylign.com.
Paylign reserves the right, at its sole discretion and without prior liability, to temporarily freeze, restrict, or permanently terminate your account if we detect a breach of these Terms, suspicious AML indicators, court orders, or requests by authorized law enforcement agencies.
9. Disclaimer of Warranties & Limitation of Liability
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAYLIGN DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. UNDER NO CIRCUMSTANCES SHALL PAYLIGN OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR CRYPTO VALUE FLUCTUATIONS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Paylign Technologies Limited is registered, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall first be submitted to informal dispute resolution by contacting our legal desk at legal@paylign.com. If unresolved within 30 days, disputes shall be settled by binding arbitration in accordance with standard arbitration rules.
Questions Regarding Our Terms?
If you have questions, feedback, or legal inquiries regarding these Terms of Service, reach out to us at legal@paylign.com or visit our Contact Desk.