Before you request deletion
We respect your right to be forgotten. Please read the following before you send your request.
What we delete
- Your profile information, login credentials, and authentication password hashes.
- Biometric facial scan templates and local device authentication tokens.
- Push notification device tokens and marketing preference records.
- Active virtual accounts and linked banking payout recipient tokens.
- Custom app configurations, audit receipt caches, and saved beneficiary preferences.
What we must keep by law
As a regulated digital financial platform, Paylign Technologies Limited is legally mandated by Central Bank guidelines, Anti-Money Laundering (AML), and Counter-Terrorist Financing (CFT) statutes to preserve historical transaction ledger records and customer identification logs for a minimum statutory period (typically 5 to 7 years). These records are held in a restricted, encrypted, read-only compliance vault and are never accessed for marketing or operational purposes.
Request account deletion
Fill in the details on your Paylign account. When you submit, your email app opens with the request ready to send to our support team. We'll check it's really you and confirm by email once your account is deleted.
Your request is ready to send
Your email app should now be open with the deletion request for . Press send to submit it.
Email app didn't open? Send an email to contact@paylign.com from that address with the subject "Account deletion request" and your phone number.